Developing Leaders at a Leading E-Commerce Company

Developing Leaders at a Leading E-Commerce Company

Overview

A large e-commerce company sought to holistically develop its mid-level operations managers on core work effectiveness and leadership skills. These managers were responsible for driving execution across complex operations and multiple stakeholders, and the organisation wanted to strengthen their ability to think strategically, build relationships, and lead teams with greater impact.

Challenges

Despite their operational competence, many managers struggled to relate to the company’s long-term vision, which reduced their ability to inspire teams and align goals effectively. As people managers, they needed sharper skills in motivating team members and adapting leadership styles. With close to 20 stakeholders in the operations ecosystem, managers frequently faced escalations and disruptions, highlighting the need for stronger cross-functional relationships. Gaps in executive communication and presence further limited their influence in high-level discussions.

Solutions Proposed

Leadership Ladder designed a focused 2-day workshop to address these needs. The program introduced adaptive leadership styles to help managers engage teams more effectively, and guided them on translating the company’s vision into practical team priorities. Custom-built modules on executive presence and communication enabled leaders to project confidence and influence key stakeholders. The experiential format equipped managers with practical tools to strengthen relationships, reduce escalations, and drive alignment. The outcome was a stronger leadership bench that could connect strategy with execution and build resilient, motivated teams.